services

IT Support

IT Support is the next logical step for any enterprise using IT tools like Microsoft Azure, offering key benefits such as:

    • Cost Savings
    • Access to Expert IT Resources
    • Easing Your Enterprise IT Burden
    • Enhancing Your IT Compliance
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The ITM Model for Managed IT Services

ITM offers flexible solutions to meet enterprises' IT needs, with two primary managed IT service offerings:

Client Dedicated Solution

This offering can be hosted in-house at the client’s facility and staffed by ITM’s crack IT support team based on the client’s requirements. It can also be hosted in ITM’s data center with dedicated hardware reserved strictly for one client’s IT computing and support needs.

Shared Multitenant Solution

This offering is supported by ITM’s global data centers that use a shared, multitenant infrastructure secured with virtual private networks (VPNs) and SSO and SAML-capable instances. The geodiversity of these datacenters helps ensure stable, consistent access to IT resources across the globe.

SLA support levels

Available as an annual subscription with flexible billing options.

client support

You can have 24/7 coverage 365 days a year

Help Desk

Call logging with first-time resolution

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Transitioning into Managed IT Services

1

Transition Phase

In this step, ITM assesses the client’s IT setup by defining goals, key success factors, timelines, roles, metrics, and a support plan for approval.

2

Transformation Phase

In this phase, ITM onboards the IT services team, schedules support tasks, sets up connectivity, tests the support model, confirms QA, and transfers knowledge.

3

Steady State

In this step, QA testing is completed, and IT management transitions from the client to ITM, ensuring a smooth shift to managed IT services.

Discover how managed services can result in big benefits for small businesses.

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CONSULTANT

ITM’s IT Services Support Capabilities

ITM offers ITIL-compliant, 24/7 support capabilities for:

 

  • Database Management. Includes Oracle, SQL, and MySQL support.
  • Server Management. Includes Wintel, Unix, AIX, messaging and storage systems.
  • Application Management. Manages IFS, SugarCRM, SAP, INFOR & MS Dynamics, among others.
  • Cyber Security Management. Setup and management for firewalls, intrusion protection systems, VPNs, Single Sign-On (SSO), and IAM.

 

These support capabilities empower a range of proactive IT management and compliance services that reduce cost (and worry) for ITM clients. These proactive management and support strategies actively mitigate problems, reducing their impact on business operations in a way that break-fix IT solutions can’t.

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IT Service Management for End Users

ITM integrates a range of IT service management (ITSM) and administration support features to help end users get more out of their licenses. Key support tools include:

Incident Reporting

ProV uses a combination of cyber security measures to  automatically detect and report incidents. 95% of all incidents are reported within a strict response time based on support SLAs.

Problem Resolution

Detected issues are resolved quickly following detection to minimize their impact and cost to the client.

Change Management

Smooth transitions when upgrading/switching infrastructure or software with dedicated change management services.

Service Chat Logging

Chat logs help record incidents, and the progression of resolutions, for future reference and quality assurance.

Service Mapping

Quickly identify the root causes and potential impacts of service outages using a top-down discovery methodology to map targeted business service CIs

Discovery

IT asset management is delivered using a configuration management database (CMDB) to scan, classify, and explore configuration items in an agentless architecture.

Event Management

A single, unified dashboard view is used to aggregate and qualify several 3rd-party events from varying sources into a single view.

Orchestration

Management is provided for both external and internal processes, with automation of activities using the ServiceNow workflow as the main driving force.

Cloud Management

Cloud provisioning resources such as Amazon Web Services, Microsoft Azure, Virtual Machines (VMs) on VMware, and more are managed so as to provide easy self-service and visibility into cloud costs.

These functions are available whether you’re on a dedicated
or multi-tenant infrastructure.

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beloved clients

Trusted by those who matter most – our valued clients. Experience excellence with us.

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Turn your ideas into reality with our software factory! Whether you need custom applications, streamlined processes, or innovative solutions, we’ve got you covered. Let’s build something amazing together.

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E-mail [email protected]
Phone +1 (949) 438-5708
Location 620 Newport Center Drive Suite 1100
Newport Beach, CA 92660






    Why choose us for your software needs?

    Because we deliver excellence at every step. With our team of expert developers, cutting-edge technologies, and a commitment to quality, we ensure your project’s success. Experience the difference with our software factory. Contact us now to get started!

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